Every missed new patient call is a missed lifetime relationship worth $3,000–$8,000. An AI voice agent answers every call, handles appointment enquiries, and books new patients — 24/7, without additional reception staff.
Dental clinics lose new patients at the phone — not at the chair. Here's where the revenue is leaking.
When reception is with a patient, answering the billing company, or at lunch — new patient calls go to voicemail. 85% of those callers book the next clinic that picks up.
Google searches for "dentist near me" peak in evenings and weekends. A clinic that can't respond until Monday morning loses those enquiries to competitors with automated booking systems.
A new patient's lifetime value at an Australian dental clinic averages $3,000–$8,000 over their relationship. Missing 5 new patient enquiries per month is $15,000–$40,000 in lifetime revenue gone.
The agent introduces your clinic, asks whether the caller is a new or existing patient, collects basic registration information, explains your new patient process, and books an initial appointment or schedules a callback.
The agent answers questions about treatment types, pricing ranges, insurance acceptance, location, and parking — the questions that take up 80% of reception time before any appointment is made.
Callers with dental emergencies are identified and handled with priority — either transferred to an on-call number or given clear next-step instructions for after-hours emergencies.
We configure AI voice agents for healthcare clients with appropriate data handling, disclosure practices, and escalation paths.
The AI agent collects only what's needed to book the appointment or route the call — name, contact details, and appointment type. No clinical information is collected or stored by the AI system.
We configure the agent to disclose that it's an automated system when asked directly, in line with Australian consumer standards. Callers who prefer human contact are offered a clear path to reach your team.
The agent is trained to avoid providing clinical advice, to refer questions about specific treatments or diagnoses to your dentists, and to handle sensitive situations — including patients in distress — with appropriate care.
We'll show you exactly how the AI agent handles a new patient call for your specific clinic — live, before you commit to anything. Setup takes 5 business days. No contracts.